Backup and Recovery Integration Dell Networker and ServiceNow

Backup and Recovery Integration for Dell NetWorker and ServiceNow

This Backup and Recovery Integration leverages Bocada’s REST APIs to extract NetWorker backup job details—such as protection group status, SLA compliance, backup size, and last successful run—and then transforms that data to align with the ServiceNow Backup Information table schema.

From there, the integration uses a ServiceNow IntegrationHub custom spoke and a scripted REST API to securely ingest the data on a recurring schedule.
The key is establishing a consistent mapping strategy so each backup attribute lands in the correct ServiceNow field.
As a result, you get unified visibility, reporting, and compliance tracking across your enterprise backup landscape.

Once integrated, the integration automatically associates backup information with devices in the CMDB using a related list for Backup Information.
Therefore, the organization can see the last time each device was backed up.
In addition, the integration can run nightly to bring in new backup data or to update existing information previously collected.

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How it works: Backup and Recovery Integration

1. First, purchase, download, and install the update sets associated with this product.
2. Next, configure the connection string and credentials so the integration can connect to your NetWorker Bocada environment (typically an OAuth connection).
3. Then, run a test of the built-in Integration Hub action(s) and review the data returned.
4. Additionally, run a test of the built-in Integration Hub flow(s) that call the action(s), and verify the actions were called successfully and data was returned.
5. Finally, schedule the flow to run at your preferred time. The recommendation is to run daily at 3:00 AM.

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Data integrity and CMDB alignment

Additionally, this package supports stronger data integrity by automatically mapping NetWorker-collected backup data points to the
ServiceNow CMDB Backup Store Information table.
Note that this package adds additional fields to this table to simplify and strengthen the information returned from NetWorker.

Service Portal visibility

For example, you can display a Service Portal asset page showing assigned assets and their latest backup status.

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What’s included in Backup and Recovery Integration Dell Included

• Process & Data Flow Diagrams
• Implementation Epics, Features, and Stories
• Test Cases with Success Criteria
• Capabilities Workbook (What to Expect)

Requirements

• ServiceNow platform
• Service Portal access

Release notes

New — initial version of this package.

* Use this package to allow backup data from NetWorker to be integrated into the ServiceNow CMDB.

Compatibility

• Update Set Available: Yes (for additional fee)
• Compatible With: Zurich
• Consulting Hours Available for Purchase: Yes

Learn more

Learn more about Dell NetWorker and APIs here:
Dell NetWorker
and
NetWorker documentation.

Related workflow solutions

Finally, explore related workflow solutions:
Loaner Equipment Deployment and Tracking
and
Contractor Access Management.