Workers Compensation Claims Tracker

Workers Compensation Claims Tracker

Use this package to deploy a workers compensation claims tracker in ServiceNow so you can process claims from intake through resolution. Therefore, the solution captures claim details, tracks actions and documents, and automates handoffs so adjusters and managers can move work forward quickly and consistently.

Additionally, when claims are first reported to a third-party administrator or arbitration company, this package connects to an SFTP location, retrieves a delimited file, parses it, and imports the data into ServiceNow. As a result, claims arrive in the correct queue with the right priorities, tasks, and notifications—without manual re-entry.

In addition, see the platforms involved:
ServiceNow and
OSHA workplace resources.
For example, explore related solutions on our site:
Contractor Access Management and
Enterprise Backup & Recovery.

Workers compensation claims tracker — how it works

• First, the integration polls or receives a file from the SFTP endpoint on a schedule.
• Next, the package validates the delimited format, maps fields, and creates or updates the claim in ServiceNow.
• Then, tasks, SLAs, and assignments are generated so teams can log actions and documentation.
• Finally, dashboards and audit trails show claim status, aging, and outcomes for reporting and compliance.

Why teams choose workers compensation ServiceNow

Organizations want claim data in one system of record while keeping secure file exchange with external partners. This workers compensation ServiceNow solution removes manual re-keying, standardizes intake, and provides traceability for audits. Consequently, adjusters focus on resolution, leaders get visibility, and compliance reviews are simpler.

Included

• Process & Data Flow Diagrams
• Implementation Epics, Features, and Stories
• Test Cases with Success Criteria
• Capabilities Workbook (What to Expect)

Requirements

• ServiceNow platform
• SFTP site reachable from ServiceNow (credentials, host, and folder path)

Release Notes

• New

* Use this package to process your organization’s workers compensation claims in ServiceNow and import new claims directly from SFTP.

In short, this workers compensation claims tracker centralizes work in ServiceNow while file exchange and intake remain automated and auditable.