Virtual Server Provisioning and De-provisioning

Virtual Server Provisioning and De-provisioning

In short, use this package to automate virtual server provisioning Servicenow end-to-end. Additionally, it gives ServiceNow teams a catalog item that creates Linux or Windows VMs consistently and, in turn, retires them safely when they’re no longer needed. As a result, builds are fast, auditable, and repeatable.

Moreover, ServiceNow provides the front-end request, while Ansible Automation Controller performs orchestration and AWS hosts the virtual machines. Therefore, admins receive ready-to-log-in hosts with standard tagging and access controls, and security keeps a complete audit trail.

How virtual server provisioning works

• First, a requester submits a server build in ServiceNow (OS, size, network, tags).
• Next, Ansible Automation runs the provisioning playbooks and creates the VM on AWS.
• Then, the package applies baseline hardening, user accounts, and naming conventions.
• Finally, de-provisioning removes access, captures snapshot data (optional), and deletes the instance with an audit record.

Included

• Process & Data Flow Diagrams
• Implementation Epics, Features, and Stories
• Test Cases with Success Criteria
• Capabilities Workbook (What to Expect)

Why teams choose this package

Ultimately, organizations want predictable builds and clean retirements. This virtual server provisioning and de-provisioning workflow removes manual steps, standardizes provisioning, and keeps evidence for audits. Consequently, engineers spend less time on tickets and more time on higher-value work.

In addition, teams can reuse the same request fields and guardrails across environments, which reduces rework and helps operations scale without changing the user experience. As a result, requests stay consistent, fulfillment stays traceable, and compliance reviews become easier.

Requirements

• ServiceNow platform (catalog request + workflow)
• Ansible Automation Platform (or Tower) for orchestration
• AWS account for virtual machine hosting

Release notes

• New — initial version (catalog build + de-provisioning with audit trail).

* Use this package to standardize virtual server provisioning and safe de-provisioning through ServiceNow with Ansible and AWS.

Finally, explore related workflow solutions:
Contractor Access Management and
Enterprise Backup & Recovery.