Loaner Equipment Deployment and Tracking

Loaner Equipment Deployment Tracking

In short, use this package to launch a loaner equipment tracking program for your organization. To start, this loaner equipment tracking ServiceNow workflow requires the requester to provide a planned return date in standard intervals (3, 7, 14, or 21 days). As a result, teams can manage availability, keep devices circulating, and reduce lost or overdue equipment.

Next, the workflow sends automated reminders at the halfway point and again on the return date. Then, if the device is not returned, the process escalates by sending an overdue notice to the requester and their manager. Therefore, accountability stays clear while the loaner program remains consistent and auditable with loaner equipment tracking ServiceNow. Loaner Equipment Deployment and Tracking.

How it works

• First, a requester submits a loaner request and selects a return window (3/7/14/21 days).
• Next, the system schedules reminder notifications for the halfway point and the return date.
• Then, if the item becomes overdue, the workflow issues an escalation notice to the requester and manager.
• Finally, when the device is returned, staff prep it and mark it ready for the next loaner request.

Additionally, this package fits naturally alongside IT operations by keeping request history, return status, and escalation activity in one place for equipment loaner tracking. For example, a Service Desk can use the process to support onboarding, break/fix scenarios, and short-term device swaps. Meanwhile, managers gain visibility into overdue items without relying on spreadsheets or ad-hoc messaging.

Included deliverables:

• Process & Data Flow Diagrams
• Implementation Epics, Features, and Stories
• Test Cases with Success Criteria
• Capabilities Workbook (What to Expect)

Requirements:

• ServiceNow platform
• ServiceNow Service Desk / Service Portal access (or equivalent request intake)

Release Notes:

• Currently, new — initial version (loaner request, reminders, and escalation for overdue returns) for loaner equipment tracking.

* Use this package to deploy a loaner equipment request program with reminder and escalation features to track and return devices.

Update Set Available: Yes (for additional fee)
Compatible With: San Diego
Consulting Hours Available for Purchase: Yes

Finally, explore related workflow solutions:
Contractor Access Management and
Fleet Management System.