End User Equipment Import | CDW Asset Hardware Table

Import End User Equipment From CDW Into Your Asset Hardware Table

In short, use this package to run an end user equipment import from CDW into your organization’s hardware asset table in ServiceNow. The ServiceNow hardware asset import uses the device serial number to map CDW data to your asset records so the right items land in the right place.

Hardware asset import keeps asset records accurate and reduces manual re-entry.

Next, if your organization identifies devices using a different field, the package allows you to redefine the coalesce value used for matching. As a result, you can avoid duplicate records and keep imports consistent when you load updated files.

Then, the integration connects to an SFTP site, retrieves a delimited file, parses it, and imports the data into ServiceNow. Therefore, teams can replace manual re-entry with a repeatable end user equipment import workflow that keeps your asset hardware table current.

How end user equipment import works

• First, export end user equipment data from CDW in a delimited format and place the file on your SFTP location.
• Next, the package retrieves the file over SFTP and parses records using the mapped fields.
• Then, the system matches each record to your hardware asset table using serial number (or your configured coalesce field).
• Finally, the import updates existing assets or creates new ones so your hardware asset table stays aligned with the source file.

Additionally, this package supports consistent device identification and clean mapping decisions across teams. For example, you can standardize imports even when organizations use different identifiers for matching devices.

Included deliverables

• Process & Data Flow Diagrams
• Implementation Epics, Features, and Stories
• Test Cases with Success Criteria
• Capabilities Workbook (What to Expect)

Requirements

• ServiceNow platform
• An SFTP site that can be reached from ServiceNow

Release notes

• New — initial version of this CDW to asset hardware table import package.

* Use this package to import end user equipment from CDW into your asset hardware table.

Update Set Available: Yes (for additional fee)
Compatible With: San Diego
Consulting Hours Available for Purchase: Yes

Finally, explore related workflow solutions:
Loaner Equipment Deployment and Tracking and
Contractor Access Management.