Employee Referral Portal

Employee Referral Portal

Use this package to launch an employee referral portal in ServiceNow that teams can use to refer candidates, match profiles to open roles, and route qualified leads to HR for review. As a result, referrals, approvals, incentives, and audit trails stay in one system of record.

Employees submit a referral; meanwhile, the solution enriches the candidate’s information and compares it with active requisitions. If a match is found, HR receives a task to review the candidate. Then, recruiters progress the applicant through your hiring workflow. When the candidate accepts an offer and meets eligibility criteria, the system triggers reward approval and notifies the referrer—making referrals simple, fair, and trackable.

For context, see
ServiceNow and
SHRM guidance on referral programs. In addition, explore related solutions on our site:
Contractor Access Management and
Enterprise Backup & Recovery.

How the employee referral portal works in ServiceNow

• First, an employee submits a referral via the ServiceNow Service Portal or mobile.
• Next, the package validates required data, checks duplicates, and matches the candidate to open jobs.
• Then, the app generates HR tasks and notifications so recruiters can review, schedule, and advance the candidate.
• Finally, after the candidate accepts an offer and meets eligibility criteria, the system approves the reward and notifies the referrer.

Rewards, transparency, and compliance

This internal referral program records eligibility rules, payout amounts, and disqualifiers (for example, prior applicants). Therefore, HR applies consistent policy, finance audits payouts, and employees get clear status updates. Additionally, dashboards show referral volume, time-to-review, conversions, and bonus costs.

Included

• Process & Data Flow Diagrams
• Implementation Epics, Features, and Stories
• Test Cases with Success Criteria
• Capabilities Workbook (What to Expect)

Requirements

• ServiceNow platform
• ServiceNow Service Portal

Release Notes

• New

* Use this package to deploy a referral site on the ServiceNow Service Portal, match referrals to jobs, and automate rewards.

Ready to launch your employee referral program in ServiceNow? Contact us to get started.