Perform a CMDB Health Check

CMDB Health Check

This CMDB Health Check gives your organization 50 hours of dedicated time with an experienced CMDB architect to perform a proper assessment in line with ServiceNow best practices.
Specifically, the architect reviews the current reliability of the CMDB by examining the status of Configuration Items (CIs) from the past 90 days.
In addition, the architect reviews required and recommended attributes for completeness and accuracy.
The architect also confirms ownership of principal CIs and checks that CI statuses accurately reflect the existing infrastructure.
Finally, the architect evaluates CMDB governance processes and delivers actionable recommendations for improvement.

How the CMDB Health Check works

1. First, purchase, download, and install the update sets associated with this product.
2. Next, look for an email from an Anchored Solutions CMDB architect at the email address on file to schedule an introductory call. For that call, the architect will need CMDB Admin access to your development instance.
3. Then, the architect conducts the CMDB Health Check over a two-week period and reports the findings and recommendations back to your organization.
4. Finally, the architect delivers a comprehensive report that outlines the findings and recommended remediation steps.

Additionally, your organization receives a configured CMDB health dashboard and a configured CMDB attestation survey.
After that, your team can promote both items to production for operational use.

What is included

• Process & Data Flow Diagrams
• Implementation of Epics, Features, and Stories
• Test Cases with Success Criteria
• Capabilities Workbook (What to Expect)

Requirements for the CMDB Health Check

• ServiceNow platform
• Service Portal access

Release Notes

New-initial version of this package.

Additionally, this package is designed to strengthen the health and quality of your CMDB.
However, it does not include improvements to discovery.
Instead, it focuses on improving data accuracy, completeness, and consistency within the existing configuration management database.

This CMDB assessment helps organizations improve data ownership, integrity, completeness, correctness, and compliance across the CMDB.

Compatibility

• Update Set Available: Yes (for additional fee)
• Compatible With: Zurich
• Consulting Hours Available for Purchase: Yes

Learn more

Learn more about
ServiceNow CMDB
and
CSDM.

Related workflow solutions

Finally, explore related workflow solutions:
Loaner Equipment Deployment and Tracking
and
Contractor Access Management.