Add My Asset Page To An Organization’s Service Portal

Add a My Asset Page to Your Organization’s Service Portal

In short, use this package to implement a Service Portal asset page in my asset page servicenow so employees can quickly see what’s assigned to them. When an employee accesses the portal and clicks the asset page, they’ll see a clear list of provisioned assets and the details they need—without extra emails to the Service Desk for basic status checks.

Next, the page displays key asset information such as the provision date, upcoming renewals, installed software, and any consumables issued with the equipment. As a result, your team improves transparency, reduces repeat questions, and keeps ownership and visibility consistent across the organization.

Then, the employee asset page surfaces actions where applicable, including:

• Request a device upgrade (if eligible)
• Request dual devices (if eligible)
• Initiate a return request
• Request new software installation

How it works

• First, employees open the service portal and select the option to view assigned assets.
• Next, the page retrieves assigned asset data (hardware, software, and consumables) tied to the employee.
• Then, users review asset details and submit eligible requests directly from the page.
• Finally, requests route through your standard fulfillment process for tracking and auditability.

Additionally, this package supports stronger data hygiene by encouraging consistent asset assignment and visibility. For example, during onboarding or equipment replacement, employees can confirm what they currently have while IT teams reduce manual lookups in Asset Management or the CMDB.

My asset page servicenow gives employees a self-service view of assigned hardware, software, and consumables so IT teams spend less time answering “what do I have?” requests.

Included:

• Process & Data Flow Diagrams
• Implementation Epics, Features, and Stories
• Test Cases with Success Criteria
• Capabilities Workbook (What to Expect)

Requirements:

• ServiceNow platform
• Service Portal access

Release Notes:

• New — initial version of this package

* Use this package to allow employees to view assigned assets (hardware, software, and consumables) using Asset Management and/or the CMDB.

Update Set Available: Yes (for additional fee)
Compatible With: San Diego
Consulting Hours Available for Purchase: Yes

Finally, explore related workflow solutions:
Loaner Equipment Deployment and Tracking and
Contractor Access Mana