Contractor Access Management
Use this package to manage your company’s list of contractors and their access to your network. The Contractor Access Management package connects to an identity provider—preferably Active Directory or Microsoft Entra ID—to automate and streamline access control.
First, connect the package to your identity provider. Next, the system programmatically performs key actions so every decision stays secure and auditable.
- At the manager’s approval, extend a contractor’s access.
- At the manager’s approval, terminate a contractor’s access immediately.
- At the manager’s approval, convert a contractor’s access to long-term, similar to an employee.
Access Expiration and Notifications
Meanwhile, managers can choose to let access expire on the contract’s end date. The system monitors expiry dates in real time and sends daily notifications when fewer than 14 days remain. Then, it sends up to three reminders to each manager.
If no one responds after the final reminder, the system notifies your Identity Access Management team to terminate access. As a result, you prevent orphaned accounts and maintain compliance.
Mobile Access Management
In addition, the application includes a mobile-friendly interface so managers can act from any device. With a few taps, a manager can initiate an extension, approve a request, or remove access in real time. Therefore, approvals move quickly even when leaders are away from their desks.

Included Deliverables
To help you launch fast, the package includes the following:
- Architecture & Data Flow Diagrams
- Implementation Epics, Features, and Stories
- Test Cases with Success Criteria
- Capabilities Workbook (What to Expect)
Requirements
- ServiceNow or any cloud-based CRM with a developer API
Release Notes
- New — initial version of the Contractor Access Management solution.
* Use the Contractor Access Manager to programmatically manage contractor access through your identity provider and keep controls consistent and auditable.
Update Set Available: Yes
Compatible With: Yokohama
Consulting Hours Available: Yes
Finally, explore related workflow solutions:
Fleet Management System and
Enterprise Backup & Recovery.

